Please first look at the pages in the Information tab above, you will most likely find your answer there first.

Order Statuses can be found by logging into your account via the My Account link at the top of the page.

If you are inquiring about the wait time or when your item will be shipped, please see the Shipping page (under Information tab)

If you are inquiring about canceling an order, please see Shop Policies  (under Information tab)

Please provide your order number in your message. Please check your emails for a reply. 

If the contact form isn’t working please email me at hayleysmagicalribbons@gmail.com

 If I do not respond to your email within 2-5 days, most likely I didn’t receive your email.