Unfortunately, nothing can be returned or exchanged once received, because of health issues concerning hair accessories.

An order can not be canceled once paid for. Every item is made custom to order, I plan to make your items weeks in advance to when I really begin your order. So cancellations of an order are up to the discretion of the shop and will only be done in an extreme circumstance.You may not cancel an order due to it being over the estimated wait as your items are made custom to your specifications.  Not getting them by your Need By date is not an extreme circumstance. Every bow is handmade and varies from the product picture. Returns, exchanges, and refunds will not be allowed if you are simply unhappy with a slight variation. 

If you have placed and paid for your order, you HAVE to had clicked that you agree to the Terms and Conditions. So this means that you read and understand what the Shop Policies and Terms of Sale are before you checked out. And so by that alone you agreed to no cancellations or refunds of orders due to the wait time or any other reasons. You cannot check out unless you have agreed to it.

You can ONLY change your address if needed. Please see the Shipping page on how to change your address.

Also please remember, lack of planning on your part does not constitute an emergency on my part. 

However, if your item needs fixing, I am willing to help you however I can. If your item has to be shipped back to me for fixing, you must pay all shipping costs. If your item needs fixing please contact me via the Contact page linked at the very top of the site.