I more than anyone understand that the wait is long. Its been 10 weeks for more than 6 months and I have continuously been trying to get it down. Some people have been waiting more than 10 weeks too, and I don’t like it. But I also can’t make each order appear out of thin air.
The main issue has been the Need By Dates. When I started this system a long time ago it was meant for people who had special events they wanted their items for and they could pay to get their order out a lot sooner than the regular wait. Now that I have hundreds of more design options, its not so easy just to whip up a single order so quick. People have misused the system because they didn’t want to wait as I became more popular. To say it bluntly, giving me extra money doesn’t create more hours in a day. I work everyday all day.
So then I switched the system so that you could at least tell me that you have a date you need your items for and I would move it up in my process of things and do my best to get it out. But I still asked that you allow me X number of weeks as explained on the Need By Date page. Many people have not done that. They choose the soonest date that the webpage lets them, even if its 1/2 or less the time I ask for. And in the description of the Need By Date page, it explains everything, yet people still break those rules, if they even read them.
I charge a small fee to try and discourage people who just don’t want to wait from buying a Need By Date. If I had a comments to the seller section at the end of checkout, probably 80% would say, “I want it by x date” when its simply not possible for me to do with the volume of orders I have. Yet I would get blamed, because they informed me of their need.
I get complaint emails from people who have waited over their estimated time who want to know where their order is, and I get emails from people who didn’t give me the amount of time I asked for. I am doing my absolute best. But I cannot accommodate everyone when the system is as bad as it is right now
So now today, I am about 3 weeks behind the 10 weeks its supposed to be. Why does this happen? Because I have to work in about 30 or more Need By Date orders into each group, When I could be just adding in the regular wait people. If you have ever been to a Disney Park, you can kind of relate this to the fastpass system. If you keeping adding people cutting in (even if they have a right to) it holds the main line from flowing like it should.
So until I can get the wait time down, Need By Dates are gone. This is going to make EVERYTHING better. A change had to be made somewhere, and this is it. If you already ordered a Need By Date, then I’m still going to do my best. If you have not, you need to place your order 10 weeks out, or maybe a little more just to be safe. I see this as a better temporary fix than just closing down until I am caught up, because frankly I cannot afford to do that.
I thank you so much for your support and love of what I do. I never want to let anyone down, but I can only do what is in my power.